Who is responsible
Sultan Ali Al Hassni Real-Estate Company (SAHRECO), commercial registration 4030453614, head office Abu Bakr Ibn Mardawaih Street, Al Bawadi, Jeddah, Saudi Arabia, controls the information submitted through this website. Contact info@alhassni.sa or +966126429001 about privacy or your request. This notice identifies the platform as Sultan Ali Al Hassni Real-Estate Company at alhassni.sa;Fixzit at fixzit.co is separate.
What we collect and why
For a property or service request we ask for your applicant type, name, mobile number, email address, Saudi city and request purpose. Property type, district, budget, bedrooms, move-in date and explanatory notes are optional. We use these details to review your request, respond, arrange follow-up and maintain its reference and communication history. Do not include identity documents, banking, health or other sensitive information in the enquiry notes.
Customer accounts
Online requests require a SAHRECO account. Wix manages secure sign-in and email verification. We store the member-to-customer link, name, contact mobile, applicant type, city, language preference and privacy acknowledgement with your requests. Staff see customer records only within their authorised access. Choosing property owner in your profile does not prove ownership or grant access to property records. We do not automatically attach historical enquiries by matching email addresses. You can contact us to review the continued need for account data or request correction or deletion, subject to applicable retention requirements.
Your choices
We ask separately for permission to use your details and contact you about the request. Matching-property email alerts are optional and are off until you choose them; declining those alerts does not stop you submitting a request or receiving a service response. We do not use this request to enrol you in general marketing. When email is available, a private link in the receipt lets you track the request or stop its emails. You can also contact the company to withdraw consent or discuss another way to make your enquiry.
How information is used and shared
Authorised company staff use the information for the request and its follow-up. Wix provides website hosting, sign-in and private data storage; Microsoft 365 provides company email when activated. Their infrastructure can process information outside Saudi Arabia. This notice does not represent that storage is exclusively within the Kingdom. Contact us before submitting if you need more information about those providers or an alternative channel. We do not sell enquiry information. Disclosures may also be required by applicable law.
Retention and deletion
We retain request details while assessing and following up the enquiry and for any applicable legal recordkeeping or dispute requirement. We schedule a review 12 months after closure to decide whether identifiable information is still needed. A review does not automatically delete data; required contract, accounting or dispute records are retained for their applicable period. You can ask us to delete or anonymise information that is no longer needed; we assess any required retention before carrying out that request. Provider backups and operational records must also be considered in permanent deletion.
Your rights and complaints
Contact info@alhassni.sa to ask about your information, obtain access or a readable copy, correct details, withdraw consent, or request deletion, subject to applicable legal conditions. Include your request reference if available. We may need to confirm your identity proportionately before disclosing records. You may also raise a personal-data complaint with the Saudi Data and AI Authority through its official Personal Data Protection Platform.
Technical storage
Essential sign-in cookies and browser session storage support account security and private request tracking. Google reCAPTCHA protects registration against automated abuse. Arabic is the default; English is selected through the language control or its explicit page link. A private tracking link grants access to that request: keep it confidential. The website does not currently accept online payments.
Complaint details and private follow-up
The complaint form asks for name,subject,title,facts and at least one contact channel:email or phone. These details support receipt,response,verification,follow-up and the action/duration record;they are not used for marketing. No portal account,identity document or bank account is required. Access is limited to authorised ticket staff and the CEO. Contact details do not establish identity or ownership. Keep the reference and private follow-up key;the key is not placed in a page URL and its original value is not retained in the record. Follow-up excludes internal notes and other people’s information. Data minimisation and the notice’s rights/retention controls apply. This amendment does not establish exclusive Saudi hosting or REGA approval.
References and contact
Contact us about my dataEdition and integrity details
SHA-256: cbb2f0f1dca95e9af8cfaa0edb73b03f2fbb54856715251835ec79d61241a25b