Sultan Ali Al Hassni Real-Estate Company
Complaints and follow-up
Submit without a fee or a portal account; follow up using a reference and private key.
How is a complaint handled?
- The system saves the complaint and issues its reference and registration date. Keep the receipt and private key.
- It enters the authorised Customer Service queue, with CEO fallback if no employee is assigned. Staff review the facts and may request details.
- The company records its action and final response after review and approval. Check the follow-up form below for status and the approved response.
- If the issue remains, add a follow-up to the same complaint. It is reviewed again with its history preserved. Complaining does not waive statutory rights.
Contact details are used to receive and handle the complaint, not for marketing. Do not send identity documents, bank details, passwords or verification codes.
Read the privacy notice · info@alhassni.sa
Acknowledgment is immediate after saving. The support team targets an initial response within five business days,Sunday–Thursday in Riyadh time,through info@alhassni.sa and private follow-up. Staff set an expected resolution date for each complaint and explain changes with the revised date. Five days is an initial-response target,not a guarantee of resolution;elapsed time never closes a complaint automatically.
Submit a complaint
Follow an existing complaint
The key is private. Do not share it; the reference alone cannot reveal the complaint.