Initial response within two business days and target resolution within five,with dated receipts,responsible-staff deadlines and reasoned extension notices.
New
Approved service targets: New complaints retain original targets calculated for Sunday–Thursday in Riyadh time. Targets appear to complainant and staff;ordinary follow-up edits cannot erase or postpone them.
New
Initial response and extensions: Authorised staff can explicitly publish an initial response or clarification. An extension requires a reason and later dated target while preserving the original. Final-response review remains separate;elapsed time never closes a complaint.
These are human-approved company targets,not statutory periods or regulator acceptance. No retroactive rewrite of older complaints and no Nafath,licensing or hosting proof is implied. Interactive live lifecycle acceptance remains required.
Latest release references on this page (1)
The full history is retained. Browse updates, search a version, or open the reference pages within each update to reach every original.
2026.10.20-r297 · Complaint response targets and extension notices ·
For signed-in accounts, New lasts seven days from the first visit after release, capped at thirty days from release. Visitors see it for seven days from release.
