Company complaints and five-business-day initial response
Publish company-named policies and correct the initial-response target,with saved complaint references,private follow-up,processing duration and preserved earlier editions.
Improvements and fixes
Complaints: Initial response within five business days,Sunday–Thursday. Staff set a case-specific resolution date;actual processing duration is displayed without automatic closure.
Improvements and fixes
Policies and identity: The official platform name is Sultan Ali Al Hassni Real-Estate Company,with limited new identity,contact,complaint andcontent-rights editions;historical documents andacceptances remain retained.
No Nafath/REGA integration,payment orproperty advertisement in this release. It neither approves the separate broad operating review nor accepts terms for a customer.
Latest release references on this page (1)
The full history is retained. Browse updates, search a version, or open the reference pages within each update to reach every original.
2026.10.20-r316 · Company complaints and five-business-day initial response ·
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