Unified ticket and request centre
Search, classify and track requests, with replies and attachments scoped to authorised participants.
- New
Tickets: A unified list of current requests with type, classification, status, date, building and responsible employee filters.
- New
Follow-up: New tickets for owners, tenants and staff, with replies, attachments, status history, resolution confirmation and reopening. Internal notes remain company-private.
- New
Final-reply approval: Internal discussion and clarification, then Accountant review of the reply and action, with CEO approval for flagged exceptions before final publication to the requester.
- Improvements and fixes
Ticket list: Filter defaults show All. Older records use shorter internal display references while their original identifiers remain unchanged.
- Improvements and fixes
Filters and mobile: Additional filters use a disclosure, keeping mobile requests easy to reach. Language switching preserves the current filters.
- Improvements and fixes
Access and action evidence: Contract-page revocation hides linked tickets and files immediately. Completed-action evidence must match the ticket category.
- Improvements and fixes
Evidence and review: New evidence updates the ticket history and returns the final reply for review. Approval binds the current attachment set.
- Improvements and fixes
Request routing: General requests reach the Accountant, whose final review remains available after Customer Service takes over the work.
Creating or resolving a ticket does not execute a service or approve money or a contract. Existing workflows and approvals remain authoritative.